Enjoy a perfect after-sales policy!
1). Customer Support Team：support@qutoys.com
2). Handling Time: Reply within 24 hours on weekdays, and reschedule to the next business day on weekends or holidays.
3). Tips Before Buying: At QUTOYS, we want you to have the best shopping experience possible. To help you make an informed decision, we provide detailed product descriptions, measurements, and photos. Please read the product descriptions and specifications carefully before making a purchase, and please contact us at support@qutoys.com for more information about any product.
Cancellation
1. To cancel your order, please contact QUTOYS support@qutoys.com within 24 hours of your purchase for a free cancellation.
2. In most cases, your order will be processed and shipped the same day. Therefore, there is almost no way to cancel an order once it has been submitted.
3. If the order could not be canceled and you really do not need it anymore, please try to decline the package. If you are unable to decline the package, please follow the return policy.
4. After we refund you, it will take 3-7 business days to receive your refund, depending on your bank's transfer process.
Warranty
All our products are eligible for one year warranty from date of purchasing. Within one year, for the quality reason (damage, doesn’t work properly, etc.), customers must provide the proof of the defective to us (picture, video, etc.), we will send a replacement or issue the full refund to customers after approved.
Returns
1. Due to the intimate nature of the items we sell, we only accept returns that are unopened and have intact packaging and tags. This is because we need to ensure that each product is brand new. This is for the health, safety and peace of mind of our customers.
2. Once the package is opened, the products are considered used, and therefore cannot be returned unless defective.
3. If you plan to return a product, please show us the pictures of the unopened package within 1-year of purchase by email. After we confirm the status of the package, we will provide you with a return address. Return shipping is at your own expense.
4. Please allow up to 3-4 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update at support@qutoys.com.
5. The above applies to, but is not limited to, the following scenarios:
（1）Return due to change of mind.
（2）Return due to purchase of the wrong product.
（3）Return because you don't need it anymore.
（4）Return due to the price.
Refunds
Once the defect is approved or the return is received, the refund will be returned to the original payment account within 7 days.
Different processing times of banks may delay the actual receipt of the refund.
If you have any questions, please contact us at support@qutoys.com.