Our goal is to provide you with the best shipping options and strive to provide our customers with services of the highest level.

(1) If the item is in stock, it will ship within 24 hours on business days. Orders placed on weekends may ship the following Monday.

(2) Please note that weekends and holidays are not considered business days by us or our shipping partners. Holidays, such as Christmas, may cause slight delays in delivery (typically 2-3 days). Customer service responses may also be slightly delayed during these times, but we'll get back to you ASAP.

(1) We don't ship to Islamic countries, like Afahanistan, Pakistan, Jordan, Libya, Kosovo, Iraq etc.  

(2) Korea Customs Notice: Please make sure your Personal Customs Clearance Code (PCCC), full name, and phone number exactly match the information registered with Korean Customs, including capitalization, spelling, and spaces. Please double-check all information before placing your order to avoid customs clearance delays.

(1) Once your order has shipped, you'll receive an email with a tracking number and a link to track your package.

(2) Additionally, you can visit the "Order Tracking" page on our website for more details.

(1) If you notice that your shipping address is incorrect, please contact our customer service (support@qutoys.com) within 24 hours. We'll do our best to update the address before the order is shipped. 

(2) Please note that we cannot change the shipping address once the order has been shipped. In that case, you may need to contact your local post office to redirect the package.