Returns & Warranty

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get full refund. We cannot cancel the order if the product is already shipped out.

All after-sale applications need to be confirmed with customer service in advance, and the seller will not be responsible for returning without confirmation.

Warranty

All our products are eligible for one year warranty from date of purchasing.
Within one year:

For the quality reason (damage, doesn’t work properly, etc.), customers must provide the proof of the defective to us (picture, video, etc.), we will send a replacement or issue the full refund to customers after approved.

For the other non-quality reason, we provide 3 options to customers

1. Keep the product: we will refund 30% of the item price.

2. Return the product and customers should be responsible for the shipping fee. We will refund you 60% of the item price after receipt.

3. If you wish a replacement or other product, customers have to pay 50% of the new one.

PS: Discounts and special products will not accept returns or exchanges if they are not quality problem.

Returns 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Refunds 

Once the defect is approved or the return is received, the refund will be returned to the original payment account within 7 days.

Different processing times of banks may delay the actual receipt of the refund.
If you have any questions, please contact us at support@qutoys.com.